Terms of Service

These terms apply to businesses that trial or subscribe to CC AI SOLUTIONS services, and to anyone using our website. Please read them carefully.

1. About these terms

These terms are an agreement between CC AI SOLUTIONS (“we”, “us”) and the business that uses our services (“you”). By starting a free trial or subscription, you agree to these terms. If you accept them on behalf of a business, you confirm you are authorised to do so.

2. Our services

We provide AI voice agents set up for your business. Depending on your plan and setup, an agent can answer calls to your business phone number, respond to common questions, capture enquiries and caller details, book appointments through a connected booking system, and give you records of calls.

We set up and configure your agent using the information you provide. Features described on our website as planned or “on our roadmap” (such as email automation) are not part of the services until we confirm they are available to you.

3. Free trial

New clients receive a 7-day free trial, starting on the date your service is activated. The trial is free of charge. At the end of the trial, your AI phone service continues only if you start a paid subscription with a valid payment method. Otherwise, it is paused automatically. We keep your account information so you can resume later.

4. Subscription and payment

• Fees are as quoted to you at signup, in Australian dollars. Your quote states whether fees include GST, and we will provide tax invoices.
• Subscriptions are billed monthly in advance through our payment processor, Stripe, and renew automatically each month until cancelled.
• Any call-minute allowances or usage charges are set out in your quote.
• We will give you at least 30 days’ notice of any price change. If you do not agree, you can cancel before the change takes effect.

5. Failed payments and suspension

If a subscription payment fails, your AI phone service is suspended immediately and automatically. While suspended, calls to your number are not answered by the AI agent. Service resumes automatically once payment succeeds. Suspension does not delete your data.

We may also suspend the services if you breach these terms, use the services unlawfully, or if suspension is reasonably necessary to protect the security of our systems or others. Where reasonable, we will tell you first and give you a chance to fix the issue.

6. Cancellation and termination

You can cancel at any time by contacting us. Cancellation takes effect at the end of your current billing period and no further fees are charged. Fees already paid are not refunded for partial periods, except where the law requires a refund.

We may end these terms if you materially breach them and do not fix the breach within 14 days of our notice, or for any reason by giving you 30 days’ notice. If we end the terms for a reason other than your breach, we will refund any fees paid for the period after termination.

7. Your responsibilities

• Give us accurate, up-to-date information about your business, and review your agent’s responses and call records.
• Use the services lawfully, including privacy, call recording and surveillance devices laws in your state or territory, and consumer and anti-discrimination laws.
• Tell your customers, for example in your privacy policy, that calls may be answered by an AI assistant and may be recorded, and obtain any consents the law requires.
• Comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) for any outbound calls or messages you ask us to make.
• Do not use the services for emergencies or to provide medical, legal, financial or other advice that requires a qualified professional.
• Keep your login details secure and tell us promptly about any unauthorised use.

8. Limits of AI

AI voice agents can mishear callers, misunderstand requests or give incomplete or incorrect information. They do not replace your staff for urgent or critical matters, and calls are not monitored by a person in real time. The services must never be relied on for emergencies. In an emergency, callers should hang up and dial 000.

9. Third-party services

Our services rely on third-party providers, including our AI voice platform, telephony provider, payment processor and hosting provider. Their availability is partly outside our control. Booking features depend on your booking or calendar software and its terms.

10. Availability and support

We aim to keep the services available and reliable, but we do not guarantee uninterrupted or error-free operation, and we may carry out maintenance from time to time.

11. Your data and privacy

You own your business information and call records. We handle personal information in line with our Privacy Policy and only to provide the services to you. After your subscription ends, we keep your data for a limited period, then delete it unless the law requires us to keep it. You can ask us for a copy of your call records before then.

12. Intellectual property

We own our platform, configurations, website and materials. You own the content you give us. You give us permission to use that content only to provide the services to you.

13. Confidentiality

Each of us will keep the other’s confidential information confidential and use it only for the purposes of this agreement, unless disclosure is required by law.

14. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under that law. Where the law allows us to limit our liability for failing to meet a consumer guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.

15. Limitation of liability

To the extent permitted by law and subject to section 14, we are not liable for indirect or consequential loss, including lost profits, lost revenue or missed bookings. Our total liability to you in connection with the services is limited to the fees you paid us in the 12 months before the event giving rise to the claim. This does not limit liability that cannot be limited by law.

16. Using our website

Information on our website is general and may change. The audio on our homepage is a pre-recorded sample to show how an AI voice agent can sound; it is not a live conversation.

17. Changes to these terms

We may update these terms. We will give you at least 30 days’ notice of any change that materially affects you. If you do not agree with the change, you can cancel before it takes effect without penalty.

18. Governing law

These terms are governed by the laws of the Australian state or territory where CC AI SOLUTIONS has its principal place of business, and each of us submits to the courts of that state or territory.